Refund Policy
Last updated: July 21, 2026
30-day money-back guarantee
We want you to love your purchase. If you are not satisfied with a wallpaper from Costell, you may request a full refund within 30 days of your order date.
How to request a refund
Refunds are processed by our payment partner, Paddle. To request a refund, visit paddle.net and use Paddle’s self-service refund flow, or contact Paddle support with your order details.
Refund eligibility
Refunds are available for change-of-mind requests made within 30 days of purchase. Because our products are digital downloads, we encourage you to review the preview images carefully before buying. Refunds may not be granted if we determine there is evidence of abuse or fraudulent activity.
Processing time
Approved refunds are typically returned to your original payment method within 5–10 business days, depending on your bank or payment provider.
Questions?
If you have questions about a refund, reach out via our contact page.